FAQ – DJB International eSIM

Orders and Purchase

You will receive two mails as the confirmation after placing an order on DJB, the one from “stripe” and the other from “DJB”.

How can I check my order status?

To check your order status, please be login when you are purchasing the product, and you can check your current and historical orders in “My Account” after completion.

Delivery

eSIM delivery

Since eSIM does not have a physical entity, it will not be sent physically. You will receive an e-mail with the product and activation information.

eSIM Q&A

What is the difference between eSIM and physical SIM?

An eSIM is a SIM card that is embedded in a mobile device and can connect you to any operator offering eSIM services.

For further details： https://djbcard.com/esim-sim-compare/

Is there a difference between eSIM network speed and the physical SIM card?

The only difference between eSIM and physical SIM card is the way to activate the plan. The other things such as network speed, reception, and quality are all the same.

Can one eSIM solution be installed on different devices?

Sorry, it can’t be. An eSIM can only be installed on one device, and it cannot be activate or download on other devices after it is used.

What should I do if I accidentally delete the installed eSIM plan?

If you accidentally delete the eSIM plan, you need to purchase and install the new plan because it cannot be recovered.

Troubleshooting

What can I do if I can't connect to the Internet after the eSIM is activated?

First, please make sure that “Cellular Data” and “Data Roaming” are turned on, and “Cellular Data” is correct switched to eSIM plan. If you still cannot connect, you can reset the APN and reboot the phone.

Why is my internet so slow at the airport?

Since many airports may set some equipment up to filter signals, the internet speed inside the airport may be unstable or slow, so it is recommended to try again after leaving the airport.

I am an iPhone user. Why can’t I use the Internet after the setting?

If you have completed all the settings on your iPhone but still can’t access the Internet, you can try resetting the network settings.

Reset Route：「Settings」-「General」-「Transfer or Reset iPhone」-「Reset」 – 「Reset Network Settings」

Resetting network settings only affects the network settings, it will not change or remove the phone settings.

If it still cannot access to the Internet, what should I do?

If you have followed the direction in the mail, you still cannot have the Internet. Please contact us immediately. Our customer service, LINE ID: @djbcard.

Others

What is Fair Usage Policy?

Fair Usage Policy (FUP)：In order to maintain the quality of the network, operators will impose restrictions on heavy users, you may feel slowed down or unstable on the connection. All the telecommunication companies worldwide have the policy to prevent the abuse of network resources.

Can I have a longer plan, which is longer than the plan on the website?

We have a flexible plan, which you can choose any length of period whatever you want. If you need the numbers of days longer than we offer, you can buy a new plan before your plan expires.

Will it affect another app on using eSIM?

DJB eSIM only affects the network and does not affect the original settings of the p

hone.

Can the network be access after throttling?

The reduced speed network can still be used, but basically you can only send text messages and browse text pages. If you need to send audio, photo, and video or watch movie or clip, it will take more time to load.